Spinbit’s self-exclusion tools are designed to help New Zealand players take a firm break from gambling. You can choose a fixed period or a permanent exclusion, while withdrawals remain available under the published policy. This guide explains the available controls, the account changes that follow, and what to arrange before requesting a break. For general local information, https://www.thebrickhouse.co.nz/ may also be useful when planning safer leisure options.
How Spinbit self-exclusion works
Self-exclusion is a stronger measure than simply logging out or setting a short time-out. Once requested, it blocks playing, deposits and promotional activity for the selected period. The policy says the exclusion applies across the licensee’s brands, so opening another account is not a suitable workaround.
Choose a fixed or permanent period
The available periods are three months, six months, one year, five years or permanent exclusion. Select the option that matches the support you need. A shorter time-out may be more suitable when you only need a temporary pause, but self-exclusion is intended for a more definite break.
What happens to your account and balance
During self-exclusion, your account cannot be used for gambling or promotional activity. The published policy keeps withdrawal access available, which means you should not assume that your remaining balance disappears when the exclusion begins.
| Account feature | What to expect |
|---|---|
| Playing | Suspended during the exclusion period |
| Deposits | Suspended during the exclusion period |
| Promotions | Suspended during the exclusion period |
| Withdrawals | Remain available under the policy |
| Permanent exclusion | Funds are addressed through the published return process |
How to request self-exclusion
Use the account’s responsible-gambling options or contact Spinbit customer support if you need help locating the control. The request should be clear and deliberate. Before confirming it, check that your contact details are current and that you understand the selected duration.
Prepare before submitting the request
Take a few practical steps first, especially if you have an active bonus or pending payment. Self-exclusion suspends promotional activity, and a withdrawal may involve verification or payment checks. Do not leave a balance unresolved simply because you plan to close access to play.
- Stop playing and review your available balance.
- Request any permitted withdrawal through the Wallet area.
- Choose the self-exclusion duration and confirm the request.
- Save the confirmation or support correspondence for your records.
Self-exclusion compared with a time-out
Spinbit also publishes time-out options lasting one day, one week, one month or three months. A time-out suspends play, deposits and promotions, but withdrawal remains available. Deposit, loss and wagering limits offer another layer of control for people who want to manage activity without fully excluding themselves.
When a time-out may be enough
A time-out can suit a short cooling-off period, while self-exclusion is the clearer choice when you want a firm barrier for months or longer. Financial limits can be set daily, weekly or monthly. Increases or removals take 24 hours, while reductions are immediate or made as soon as practical under the relevant rule.
| Control | Published choices or timing |
|---|---|
| Time-out | 1 day, 1 week, 1 month or 3 months |
| Self-exclusion | 3 months, 6 months, 1 year, 5 years or permanent |
| Deposit limits | Daily, weekly or monthly |
| Loss limits | Daily, weekly or monthly |
| Wagering limits | Daily, weekly or monthly |
What to expect after the exclusion begins
The restriction should be treated as a real break rather than an account setting to test. You cannot use the account for play, deposits or offers during the selected period. Keep copies of any payment confirmations, and contact support if a withdrawal needs clarification.
Reopening is not immediate
Spinbit’s policy describes a reopening process that includes a three-day cooling-off step after the applicable six-month minimum. This means self-exclusion is not instantly reversible. A request to return does not guarantee immediate access, and permanent exclusion should be treated as a long-term decision.
Support and safer-gambling help in New Zealand
Spinbit advertises live chat and email support around the clock. Contact the team for account or withdrawal questions, but support cannot replace independent gambling help. The New Zealand Gambling Helpline is listed as 0800 654 655 and is available at any hour. For wider regulatory information, consult .
- Use self-exclusion when you need a firm barrier, not just a reminder.
- Ask support about unresolved withdrawals before access is restricted where possible.
- Remove saved payment details and gambling-related notifications from your devices.
- Tell someone you trust about the break so you have practical support.
Practical takeaway
Spinbit self-exclusion gives New Zealand players several defined choices, from three months to permanent exclusion. It blocks gambling, deposits and promotions while preserving withdrawal access under the published rules. Review your balance, select the period carefully and keep the confirmation. If gambling feels difficult to control, use the exclusion alongside independent support rather than relying on account settings alone.